MARK A. DI NOLA, ARM        Principle Consultant  121 Shaw Street Manchester, NH 03104  (603) 781-1329           mark@irisk.consulting

Risk Management …. Loss Control …. Litigation Management

Professional capable of immediate impact on organization’s issues with respect to defining, managing and coordinating risk and loss management initiatives, service based programs, customer service and safety, strategic and organizational planning, product development/support, business operations and administration.

Summary of Qualifications

BA Degree with extensive professional experience in risk identification and loss control, loss reduction, litigation management, staff development and training, customer relations, quality and process improvements, business operations and administration. Bottom line individual with proven track record of planning, organizing and mobilizing to deliver world class risk management services, while building on efficient operations and administrative infrastructure to meet the demands of new growth. Designed and implemented policies and procedures with respect to risk management, loss control, operations and planning, infrastructure development, operations, claims and litigation management.

Expertise and knowledge in areas such as:

- Risk Assessment/Management       - General and Operations Management        - Forecasting/Planning
                            - Data Analysis- Strategic / Organizational Planning  - Negotiations / Proposals- Staff Development & Training - Performance Analysis  - Policy Design- Needs Assessment/Evaluation      - Team Building   - Cost Controls
- Customer Service/Relations     - Litigation Management  - Problem Solving

Selected Accomplishments

Developed, Implemented and Managed Risk Management policies as a partner with the ski industry identifying specific industry issues and create long-term risk management solutions. Provided operational inspection services and field training with clients to meet their risk management objectives. I conceived, produced, presented multiple risk management training seminars and resources for clients across North America, National Ski Area Association and the Association of Ski Defense Attorneys.

Researched, Evaluated and Analyzed raw data to identify loss trends, profitability and future pricing. Collaborated with management, sales, underwriting, claims, loss control and actuaries to develop Risk Management recommendations for loss prevention and loss reduction. Presented PowerPoint presentations summarizing the incident analysis and risk management recommendations clients and the industry.

Designed and Implemented a ClaimsTrakä Access database that enables Comprehensive Risk Management including Loss Control, Underwriting, Sales, Claims, Litigation and Risk Management functions. The advanced reporting and analytics supports an environment of continuous improvement in risk management, claims management and safety.

Professional Experience

RYE RISK CONSULTING, LLC., Manchester, NH                                                                                      2009- present

Principal  & Consultant      

Provided expert witness and consulting services across North America, including catastrophic incident loss analysis, liability and exposure evaluation, incident investigation and reconstruction.
Collaborated, developed, created and produced informative graphic presentation exhibits for use in depositions and courtroom.
Managed all aspects of business development, business management, marketing, and customer relations.

MERCHANTS FLEET LEASING, Hooksett, NH                                                                              2011-2014

Corporate Insurance and Risk Manager                                                                          

Coordinate the development, implementation, maintenance and evaluation of a comprehensive Risk Management Program
Responsible for all Insurance and Risk Management activities for the organization. 
Oversee all workplace safety programs; coordinate the commercial insurance coverage’s while managing both the outsourced self insured physical damage claims program and the commercial auto liability claims program.
Partner with Lease Sales Executives in underwriting new insurance business for the Corporate Fleet Leasing Division.

WILLIS OF NEW HAMPSHIRE, INC., Portsmouth, NH                                                                     1984-2009

Vice President of Claims

Designed Comprehensive Risk Management and Safety data analysis across the lifecycle of a potential claim resulting in reduction of costs, increased efficiency and profitability.
Assigned as Risk Management / Loss Control / Claims Liaison to Clients and the Ski Industry across North America.
Technical mentor in Risk Management, Loss Control, Claims to clients, industry and staff.
Analyzed incident frequency, claim frequency and claim severity to recommend plans of action to reduce frequency and severity to clients and industry across North America.
Produced and presented training, reference materials and educational seminars on various risk management and loss control topics to individual clients, Regional and National Ski Area Associations.
Supervised attorneys, strategies and budgets to reduce defense costs, increased efficiency and profitability and reduced costs of administration.
Maintained company guidelines as well as quality control standards for the administration of risk management / loss control /claims functions by monitoring, advising, controlling and reporting.
Developed and implemented policies and procedures that increased operational efficiency, reduced costs, increased profitability.

Education

Bachelor of Arts Degree in Political Science, University of New Hampshire, Durham, NH

ARM Associate in Risk Management, American Institute for CPCU, Malvern, PA

Licensed NH Adjuster & Insurance Producer License

Awards

2007 One Flag Award – Celebrating Willis People – Teamwork working together through a transition.

2006 One Flag Award – Celebrating Willis People – Teamwork and contribution to Team client retention.

2004 One Flag Award – Celebrating Willis People – Teamwork and contribution to Team effort and presentation to premier account win.

2002 One Flag Award – Celebrating Willis People – Outstanding Revenue generationPresident’s Award – June 2001 - Contribution and Team effort to premier account win